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Privacy Policy for Academy of Hope (Charity No: 1209368)

Charity Number: 1209368

Effective Date: 31 July, 2024
Updated Date: 24 September, 2024
 

Academy of Hope ("we," "our," or "us") is committed to protecting and respecting your privacy in accordance with the UK GDPR, Data Protection Act 2018, and other relevant privacy laws in England and Wales. This policy outlines how we collect, use, and protect your personal information.

 

1. Information We Collect

We may collect and process the following types of personal data:

  • Personal Identification Information: Name, email address, postal address, phone number, and other contact details.

  • Financial Information: Bank details for donations or payments (e.g., Gift Aid, direct debits).

  • Health Information: If relevant, for volunteering or event participation.

  • Website Usage Data: IP addresses, browser types, and details about your visit to our website (via cookies or similar technologies).

 

2. How We Use Your Data

We process personal data for the following purposes:

  • Donor Management: To process donations, claim Gift Aid, send donation receipts, and thank you notes.

  • Volunteer Coordination: To manage volunteers, provide necessary training, and communicate regarding events or activities.

  • Communication: To keep you informed about Academy of Hope's activities, news, and fundraising efforts.

  • Legal Compliance: To comply with our legal obligations, including financial auditing and safeguarding.

  • Website Improvement: To enhance user experience and provide a more personalised service through cookies.

 

3. Legal Basis for Processing

We rely on the following lawful grounds to process personal data:

  • Consent: Where you have given clear consent for us to process your personal data (e.g., subscribing to newsletters).

  • Legitimate Interests: For the purposes of running and promoting our charity, while balancing your rights and interests.

  • Legal Obligations: When processing is necessary for compliance with a legal obligation (e.g., claiming Gift Aid).

 

4. Data Sharing

We will not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:

  • Service Providers: Third parties who provide essential services to us, such as payment processing or IT support.

  • Legal Requirements: If required to comply with legal obligations, we may share your data with regulatory authorities.

 

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, 

or destruction. This includes encryption, secure storage, and restricted access.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, in accordance with legal obligations, such as financial record-keeping (e.g., Gift Aid data must be retained for six years).

 

7. Your Rights

Under the UK GDPR, you have the following rights:

  • Right to Access: You can request a copy of the personal data we hold about you.

  • Right to Rectification: You can request correction of inaccurate or incomplete data.

  • Right to Erasure ("Right to be Forgotten"): You can request deletion of your data where it is no longer necessary for us to retain it.

  • Right to Restrict Processing: You can ask us to limit the processing of your data in certain situations.

  • Right to Data Portability: You can request that we transfer your data to another service.

  • Right to Object: You can object to the processing of your data, including for direct marketing purposes.

To exercise these rights, please contact us at [Insert Contact Details].

 

8. Cookies and Tracking

We use cookies to enhance your experience on our website. You can manage your cookie preferences through your browser settings. For more information, please see our [Cookie Policy] [insert link].
 

9. Children’s Data

We do not knowingly collect personal information from children under the age of 16 without parental consent. If you believe we have collected data from a child without such consent, please contact us.

 

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in the law or our practices. We will notify you of any significant changes via our website.

 

11. Contact Us

If you have any questions or concerns about this privacy policy, or if you wish to exercise your rights, please contact:
 

Academy of Hope

Email: academyofhopeuk@gmail.com
Postal Address: 22 City Lofts
112-116 Tabernacle Street 
London EC2A 4LE
United Kingdom
Phone: + 44 7875 123 923
 

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues.

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